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MongoDB instance Voucher failure

I purchased two MongoDB instances using Vouchers, but none of them are being shown in my console. I have verified the region which is Asia Pacific SOU 1 (Mumbai).

Both of the order are showing as refunded, but my vouchers are being shown as exhausted and I cannot create new ones without payment.

I created a support ticket but not sure when and how it will be replied.

asked 15 Sep, 16:56

sumitkumar1209's gravatar image

accept rate: 0%

@sumitkumar1209 are you still facing this issue ? You have been provided with new set of vouchers, please confirm.

(18 Sep, 09:25) admin ♦♦0★

Yes, the new voucher failed in same way as the previous two vouchers. I still don't have mongoDB to deploy my code

(18 Sep, 14:08) sumitkumar12090★

@admin even I am facing the same problem :( Please help me too!!


answered 18 Sep, 15:36

himanish's gravatar image

accept rate: 0%

They fixed the backend issue and issued me a new voucher just for MongoDB. Try creating a support ticket with alibaba cloud.

(20 Sep, 15:29) sumitkumar12090★

Oh yeah it worked. Thanks for the fix :)

(20 Sep, 15:49) himanish2★
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question asked: 15 Sep, 16:56

question was seen: 85 times

last updated: 20 Sep, 15:49